Call Ender Report

[saharhanna]

Hello,

I am trying to find a field in the ICM HDS database that specifies the party that ended a certain call (the agent's extension/the customer phone number)

Anyone knows if such a field exists and where(in which table)?

Thank you,

Sahar Hanna

[gnanem · Accepted solution]

Hi,

You need to check the Call Disposition field in TCD table for call disconnet reason(who disconnected).

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_9_0_1/reference/guide/UCCE_BK_D832C827_00_database-schema-guide.pdf

Regards,

Gnan.