For a use Case, we are interested to use Event Cause field that comes with Call Established event. When an agent makes an outbound call using CTI, We want to use Event Cause in Call Established Message to detect if the call is picked by Live Person, Voice Mail, Fax Machine or dead end. Please help us confirm: 1) The Field can be used for this purpose. 2) Does it need any change in ICM system to allow this field to be populated with the values? If yes, what are the changes needed. 3) Under what condition, the value of the field will not come or come incorrectly.
We want use field values ( "EventCause Values Table 6-9 shows the EventCause values" )
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Hi Experts, I Need one help on Cisco social miner , hope you will help us on below requirements . Many Thanks!!!!Actually, we have third party application trying to integrate in UCCE through task routing API concept .Just we need to get the agen...
I think I found another one. For brevity, I'm stripping the soap headers.First, I'm creating a new line using addLine <line>
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