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Beginner

Call Fails at Send to VRU

Hello Experts,

 

I have upgraded CVP from 10.5 to 11.6 in our lab . All required configurations are completed at it was working fine initially but Now when I make  a test call I am getting "please hold while we transfer your call for assistance"message (female voice) . I can see below error in VXML gateway logs . Can you please suggest what could be the reason.

 

 

CALL_ERROR; http://11.xxx.xx.xx:7000/CVP/Server?MSG_TYPE=CALL_NEW&CALL_DNIS=140000000000411411&CALL_ANI=sip:00919xxxxxxxxx@11.xxx.xx.xx:5063&ERROR_CODE=0&RECOVERY_VXML=flash:recovery.vxml&CLIENT_TYPE=IOS&CALL_ID=8CE60DFA01EB4F2183FE000000124578&CALL_LEGID=8CE60D...
at line 208: junk after document element

 

 

 

055704: .Jan 5 08:25:22.135 GMT: //22103518/8CE60DFA83FE/VXML:/vxml_stop_fetchaudio_load_fail:

055705: .Jan 5 08:25:22.135 GMT: //22103518/8CE60DFA83FE/VXML:/vxml_bgload_post_done:
CALL_ERROR; flash:bootstrap.vxml
Loading fail with url (http://11.xxx.xx.xx:7000/CVP/Server?MSG_TYPE=CALL_NEW&CALL_DNIS=140000000000411411&CALL_ANI=sip:0091xxxxxxxxxx@11.xxx.xx.xx:5063&ERROR_CODE=0&RECOVERY_VXML=flash:recovery.vxml&CLIENT_TYPE=IOS&CALL_ID=8CE60DFA01EB4F2183FE000000124578&CALL_LEGID=8CE60D...)
055706: .Jan 5 08:25:22.135 GMT: //22103518/8CE60DFA83FE/VXML:/vxml_event_proc:
<event>: event=error.badfetch status=0

 

9 REPLIES 9
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VIP Rising star

It could be many things, Cisco even has a special troubleshooting document that outline the many issues (https://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-customer-voice-portal-901/116178-technote-cvp-00.html),

but here are some basic questions:

-does everything like up and good in CVP OAMP, no devices show down/partial?

-what changed that caused it to stop working (like did you have temp licenses that expired)?

-is it all calls that don't work?

-are you sure the gateways TCL still have the correct version of files and someone didn't revert them back?

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Hi Bill,

-does everything like up and good in CVP OAMP, no devices show down/partial? Yes , all components looks up in CVP OAMP

 

-what changed that caused it to stop working (like did you have temp licenses that expired)? No, licenses are not expired. Not sure why it stopped working.

 

-is it all calls that don't work? Yes, None of the call works.

 

-are you sure the gateways TCL still have the correct version of files and someone didn't revert them back? Yes, Gateway TCL files are upgraded to 11.6

 

 

Regards,

Shibin

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Did you look at the link I posted from the Cisco site and verified that you're not running into any of those situations?

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I tried it but unfortunately it requires some privilege's access.

 

Regards,

Shibin

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I found that tech note at this location by googling the html file name: unified-customer-voice-portal-901/116178-technote-cvp-00.html

I'll try to add it to this post on the cisco site.

 

https://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-customer-voice-portal-901/116178-technote-cvp-00.html

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Also, you might look at the CVP/logs folder for the cvp-date.log and the error-date.log files they may have more details about why the Send to VRU is failing.

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To be more precise, look a the  C:/Cisco/CVP/logs folder.

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Cisco Employee

It looks like you didn't push new tcl scripts from OAMP to the GWs. After the push, you either need to reload each application or easier to reboot GW.

 

Kostia

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Hi Konstantin,

 

I didnt push it from OAMP but manually copied the files to Gateway flash using tftp server and then did a reboot . 

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