Call Forward to External Number

[Sonam]

HI,

I have uccx 11.5 with softphone (Jabber) for agents. Can Agents forward calls to External Number(Mobile number) from jabber. In desktop jabber , there is option to forward call to external number. My UCCX is integrated with CUCM and for ip Telephony call , forward to external number  works fine. 

Please help!!

[rahmathalipn]

Hi Sonam , 

If you explain about  issue clearly once again  that should be appreciate, Thank you .

[Chris Deren]

Phone call forward All has nothing to do with CCX as it is a function of the CUCM.  With that being said do not configure it on your ACD line as that would cause calls presented to the agent to be forwarded out.