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call history gadget time zone

reneemauzey
Beginner
Beginner

The call history gadget in finesse shows the history in server time (confusing to those on East Coast to add 2 hours from the Mountain Time servers). Is there any way to align this to the timezone the agent is working in? 

3 Replies 3

dekwan
Cisco Employee
Cisco Employee

Hi,

The call history gadget is a CUIC live data gadget. I am not aware of a way to align the timezone to the agent's desktop.

Thanx,

Denise

rockym
Beginner
Beginner

Hi Mate, have you had any luck to alter the time zone?

 

I understand this is an old thread but just documenting a solution hoping it might help someone.

 

Below topic suggest not to set any timezone for agent in CUIC, but that did not work for me.

 

https://community.cisco.com/t5/contact-center/cuic-reports-show-incorrect-time/td-p/2661273

 

My primary UCCX server is in Perth and agents are located in Melbourne. Finesse gagget was showing Perth time, it was corrected after setting timezone for each agent under CUIC > Users > Security > User List > Select agent > Edit > Time Zone > Set required timezone

This was for UCCX 11.6.2

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