call history in cisco finesse

[Mikhail Kalita]

Good day! How can I get a call history for agents in Finesse?

[ewindgat · Accepted solution]

There is not an out of the box gadget to provide call history.

You could review this forum post for a solution...

UCCX - finesse - call history for agent | Contact Center | Cisco Support Community | 5926 | 12439041

[melanie.keller]

Hi,

There is a call history gadget available from Bucher + Suter.

You can find more information about the gadgets on the website: Bucher + Suter: b s Fusion for Finesse

To see the gadgets live there is a demo video in the right column (call history gadget starts at 0:50).

Melanie