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call is getting disconnect after 3 min when the caller is in queue

dinesh joshi
Level 1
Level 1

Hi,

I am using icm 7.0 with ip ivr 7.0. when all the agents are busy and caller is in queue,call is automatically getting disconnected after 3 min with the message " We are experiancing system problem and unable to process the call. please try again later" .

Icm and ivr script are attached

Regards,

Dinesh Joshi

1 Accepted Solution

Accepted Solutions

Chris Deren
Hall of Fame
Hall of Fame

Dinesh,

Make sure the Network VRU script is configured with timer that is longer than 180 sec, which may be the default (dont recall).

HTH,

Chris

View solution in original post

2 Replies 2

Chris Deren
Hall of Fame
Hall of Fame

Dinesh,

Make sure the Network VRU script is configured with timer that is longer than 180 sec, which may be the default (dont recall).

HTH,

Chris

Hi Chrish,

you are right. the timer was for 180 sec only. now things are working fine after increasing the timer.

Thanks a lot for your reply.

Regards,

Dinesh Joshi

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