Due to Covid-19 issue my agents are working from home using jabber and claiming that there is a delay in receiving calls after choosing option from IVR menu.
Any suggestions as to what is causing this delay ( delay time is 8 secs).
That is abnormally high. I cant say if my agents see a delay, but if there is - it is too small to notice. I would suggest looking over the SIP traces from RTMT to see what is happening with the call signaling path. TAC can of course help if you need assistance pulling RTMT logs.
What's the caller experience when this happens? They hearing ringing, silence, etc.? If you try this with a queue of just one person, does it still happen? In other words, does it happen on every call to every agent?
