Call Recording is not working

[claudio_rivas]

Hi,

Currently i have an issue with IPCC Express version 3.1.3 about Call Recording.

The IPCC Express server is on a MCS7825 1133 and have the recording option on the same server.

The actual problem is that the Supervisor Desktop is not recording the calls and i cant determine why, i can see it on the Desktop Administrator on the IPCC and asign it as default but when i try to record a call the sistem creates the file on the folder but it seems to be empty because its size is 46 bytes.

The belonging on the Supervisor Desktop is normal (it looks like is recording).

On the Administrator Desktop i can see the server on the VoIP monitoring and recording by name (IPCC1).

Actually have the server on the same switch and SPAN is configured over the switch, this switch is an 3550.

Hope you can help me.

Thank you.

[angelan]

Hello,

I've spoken to a TAC Engineer and they highly recommend that you open a Service Request. It sounds like there may be a SPAN configuration issue.

You can open a Service Request at the following URL.

http://tools.cisco.com/ServiceRequestTool/create/launch.do

[claudio_rivas]

Thank you, maybe is the interface i'll check it.

Regards,

Claudio.

[tgonter]

Have you configured the dual NIC's and registry hack per

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00801a62a8.shtml