05-08-2012 09:55 AM - edited 03-14-2019 09:49 AM
Hi,
We can use call recording (Cisco WFM) with UCM without UCCX? I want records call from PSTN and among extensions with cisco call recording (WFM).
Thank in advance,
Manuel
05-08-2012 09:57 AM
Yes it can be deployed without UCCX. You can order CR directly from Calabrio when there is no UCCX in the mix.
Thanks
Srini
05-08-2012 10:00 AM
Don't tell Calabrio that you have UCCx in your enviroment.... if you do, they won't talk to you from my experience. even thou we wanted the same as you stated. TelRex might be an option also. That is what we ended up with.
Scott
05-08-2012 10:04 AM
I have never had that experience and I have dealt with them quite a lot, in fact the recommendation to sell CR direct from Calabrio is also advocated by the PM Gerry Johnsen. Here is a thread reiterating the same by the PM. If your experience has been such you should be escalating with Gerry.
https://communities.cisco.com/message/92856#92856
Thanks
Srini
05-08-2012 10:36 AM
We purchased 18 months ago. maybe things have changed.
Scott
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