Call Redirect Counted as Abandoned Call

[scott.searle]

I have a Menu within a Queue Loop to give an option to transfer to voicemail. It seems that the Call Redirect step counts as an abandoned call. How can I mark this as a Handled Contact?

[jasyoung · Accepted solution]

In the Successful branch of your Call Redirect step, add a Set Contact Info step. On the appropriate Contact (usually your Triggering Contact), set the Handled flag. That prevents it from being accounted for as abandoned. You can put the Set Contact Info step in other places, but I find it handy to mark it in the Successful branch of a Call Redirect so I can leave it abandoned in case of failure.