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Call routing from CTI route point to contact centre

fayiz husain
Level 1
Level 1

Hi All,

I was wondering how the call routing happens after an inbound call matches the dial-peer for the the CTI route point in the gateway. Can anyone please help me with that?

1 Reply 1

Chintan Gajjar
Level 8
Level 8

After dial-peer matches on gateway for Destination pattern on CUCM.

CUCM has this number configured as DN on CTI RP,

and CTI RP is associated to application User(JTAPI User). UCCE and UCCX are actually applications  which logs into CUCM using Application user and can control device associated to that user.

In our case CTI RP is associated to application user, so UCCE and UCCX can see calls coming on CTI RP and can instruct CUCM to transfer call to target based on scripting techniques.

 

regards

Chintan

 

 

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