call Starttime value in conference call using Finesse API

[upchaurasia]

Hi,

Here is call scenario -

- Agent1 receives inbound call from customer and answered (callId1, starttime1)

-Agent1 initiates consult call (callid2, starttime2) to Agent2

- Agent2 answered call (callid2, starttime2)

-Agent1 convets consult call in conference call (conference callid1)

what should be starttime at agent2 after call conferenced? We are getting neither starttime1 nor stattime2.

Thanks & Regards,

Umesh

[upchaurasia · Accepted solution]

starttime for Agent2 will be the time when Agent2 enters into conference.