Call Studio - Digits Element - Max Digits wont error out, it just truncates entry

[John Ellis]

New to Call Studio so forgive the (what is hopefully a newbie) question.

I have a Voice Element collecting digits, prompting caller for an 8 digit DOB.   I have the element set to dtmf, with a min digits of 8 as well as a max digits of 8.

When I test and enter less than 8 digits, i get the nomatch treatment correctly.

However when i enter 10 digits, the element just truncates the extra digits and flows out the done node.

I need the app to reject more than 8 digits and follow the same nomatch treatment.  How do I do this?

Thanks in advance!!

[Gerry O'Rourke · Accepted solution]

The element is acting as designed and this is the correct behaviour for VXML.

You get a match after 8 digits entered.

It no longer waits or expects a termination key (#).

What I do if there is a digits collection where users are entering more than the expected number of digits is play an audio file straight after it the match such as "Thank you".

Example:

"Please enter your 8 digit account number"

<caller attempts to enter 10 digits, but as soon as 8 is entered - the IVR plays>

"Thank you".

So the user gets some feedback that the 9th and10th digits entered are not valid.

You could / should give some extra info in the audio file for the caller

e.g. "Please enter your account number, your account number is between 6 to 8 digits long".

Regards,

Gerry

[John Ellis]

Thanks for that information Gerry.   Based on the logs, that seemed like what it was doing.  I have a requirement to only accept 8, so i will add some custom logic to check the length of the entry and re-prompt there.  Appreciate the help!!