in the IVR flow , there is Number element (number.MBasicNumber) where phone number is entered by a user. If user enters 012345 , in the menu it is received as 12345 which means starting zero is getting truncated.
Earlier same CVP application was accepting dtmf as 012345 but now its 23456.
In the last few months , we have upgraded to VVB to 12.5 .
Any idea, what can be the reason ?
Can you show a picture of that node and the settings from Call Studio (the one that works and the one that doesn't). It would seem strange for it to be truncating a number, it isn't like you're using odd characters that can cause problems like # or *.
Also, what does the log show, can you paste the activity log as well?