10-20-2022 12:33 AM
While using Transfer element at 12.5v of Call Studio, I am getting "phone_error" while doing the Bridge transfer. After checking, we found out Destination number is containing asterik(*). Can Destination number be alpha numeric or its mandatory to have numeric number.
10-20-2022 10:56 AM
The element specifications guide for transfer_destination says it can. I'm assuming it works if you use a pure numeric number/destination?
"
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The phone number to transfer to. It may contain non-numerical characters to allow support for phone extensions." |
10-21-2022 12:03 AM
Just confirming that this CVP solution is a standalone CVP solution?
i.e. if CVP is used with CCE - this is called the Comprehensive model and you don't use CVP Call Studio for transfers - but pass the call back into the CCE/ICM script where you can transfer the call (with a label).
Gerry
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