CALL TYPE batch changes (all at once)

[voiceops]

I need to re-assigned (point) about 120 Call Types from a couple of ICM scripts into another ICM script.

Is there a way of doing this in batch?

Is it safe to modify the Call_Type table?

I run IPCCE 6 (ICM 6 with QManager 3.5)

any help is appreciated.

[david.macias]

Nope, I would do it through the config manager and not the script editor though, might prove a little quicker. Good luck.

david

[voiceops]

What do you mean?

how can you do it via config mangr?

thanks

[david.macias]

Actually, re-reading what you posted it might not help. In the config manager you can assign a call type to a dialed number. However, it sounds like the dialed number will stay the same, in your case, it's the script that's actually changing.

david

[Md. Mijanur Rahman]

If other parameters (like association with DN etc) are exactly like the older ICM, then you can modify your Call_Type table,that's easier than changing from config manager. What the problem?

HTH

[voiceops]

Have you done it?

I'm afraid to mess up the integrity of the table; maybe there are other necessary DB processes behind the scene that get triggered when done from the app interface (script editor)...

what the hell; no guts no glory!!!

[david.macias]

You're a brave man if you do this, I'm always leering about changing thinks in the DB.

dam

[Md. Mijanur Rahman]

lol

I didn't check the thing exactly what are you looking for, but i did some changes in the db directly before and found no discrepancy.

Even I did had to work in the db directly for some scenarios like: I added a DN from config manager; then for some reason I deleted it, it was deleted successfully, but I failed to add the same DN from config manager again. Then I found the same in the DB with disabled flag, the I deleted the entry from DB forcefully. Even I have also added agents from DB directly.

You should add entries over there when dependence parameters are there already.