Hi All,
I am updating call variable from agent desktop and transfer back to ICM using following code, It passed to ICM for first time (For first call after agent logged in), Again if i set variable and transfer to ICM for second new ! ! call variable is not sent to ICM,
Below is the logic i am using.
value = { CallVariable: { name: "callVariable7", value: "XXXXX"} };
updateCallvariables: function (value, options) {
this.isLoaded();
var mediaProperties = { "callvariables": value };
options = options || {};
options.content = {};
options.content[this.getRestType()] =
{
"mediaProperties": mediaProperties,
"requestedAction": finesse.restservices.Dialog.Actions.UPDATE_CALL_DATA
};
options.method = "PUT";
this.restRequest(this.getRestUrl(), options);
return this;
}
return this;
},
