I have a big group of Directors that want to keep Call waiting option on their primary extensions but be able to log into Finesse to view their agents. What are my options? I added an agent extension but still only works if all lines are set to Max number of calls to 2 and busy trigger to 1.
UCCE Version: 11.5.1.0.0.1246
CUCM System version: 11.5.1.15900-18