Hello Every one.
In Callback API, feature , I read that this feature is use to initiate a callback from customer. I have read a lot of document about this. Almost all things are pretty much clear to me except one thing.
5: The agent's phone places an outbound call
My Question is how agent phone places a call, i mean which medium will it use e.g
It will great if someone can have an idea about this.
Any urgent response is highly appreciated.
Thanks $ Regards
Solved! Go to Solution.
Can you provide info on how the VRU PIM is configured to make the outbound call? This is the piece I am missing. I get the callback into social miner but it is discarded when the agent goes ready. Any docs would be greatly appreciated.
The call is actually placed via the agent's phone. To get this call to work, I had to make sure that the SocialMiner routing client was added to the Agent Targeting rule.