Caller ability to toggle option for Compliance Recording on UCCX

[cmckewon]

Can one can configure UCCX and Compliance Recording to provide the option to the caller to turn off Recording for their particular call? I had the thought to present the caller with the option in the initial prompt and move the caller to another queue which isn't being recording by CR.  Anyone done this before?

Thanks.

[Aaron Harrison]

Hi

AQM supports IPC actions - that should mean that the easiest way to get this running would be:

1) In the script, allow caller to elect to be not-recorded

2) Based on that, set a extended call variable in CAD to mark it for non-recording

3) In CAD, execute a voice workflow that (based on the extended var being set to 'no-record' or whatever) sends an IPC action to delete the recording to AQM.

Details of integrating CAD to QM in this way are here: http://www.cisco.com/en/US/products/ps8293/products_programming_reference_guides_list.html

Regards

Aaron