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Participant

caller Can't hear ringback uccx when transfer to agent

Hello,

I have a problem that caller Can't hear ringback uccx when transfer to agent

I want to ask if I should upload ringback in the moh on CUCM and attach it to CCG or CTI Ports OR this is done automatically by annunciator attached in MRGL on CTIs ?

I am using sample audio source

This is working before and now not working internally and from ouside.

I tried to restart Tomcat and check replication all is good

2 REPLIES 2
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Beginner

Re: caller Can't hear ringback uccx when transfer to agent

  1. Have you changed any firewall rules recently? if not worth restarting cluster.. 
VIP Advisor

Re: caller Can't hear ringback uccx when transfer to agent

You need to do the fake ringback wav file uploaded to CUCM and set on the CCG like you thought. It's not automatic. If you don't already have this configured, then I'm not sure how it was working before.

Anthony Holloway
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