To capture the values that a caller has input into IVR (e.g. Caller gets a prompt to enter their customer ID) previously on the Cisco Express API we were using a field on events CallerEnteredDigits that appeared to have caputured this data.
On CTIOS I believe this was also a field that was exposed via the Call object.
Is this field exposed on Finesse?
If not would we just need to set the CallerEnteredDigits into one of the standard call variables (or set up a new ECC variable?) and get it from there via a Finesse dialog?
I need to have a notepad with some saved text to pop up with an incoming call hit to our call center. I am aware of the thick client screen pop gadget, I am working on seeing we can change that to fit our needs. I am unsure to change to get this working
HiWe have UCCX and are using cisco finesse. We have deployed popup screen feature on finesse and it is working fine, but we have a problem. It does not create new tab for each call that is handled and every new call over writes the call info with the new ...
Hi there, Suppose Agent001 is in Ready(userstate) state while Agent002 is in Not_ready(userstate) state. Agent002 makes call to Agent001,Agent001 answers the call & now they are in Talking(userstate) state...
I'm tasked with providing a credential unlock for CUCM endusers. Looking at the AXL schema and doing some trial & error I found that pinCredentials.pinResetHackCount / passwordCredentials.pwdResetHackCount is what I'm looking for.. setting this to tru...