Caller Number in Finesse Supervisor desktop

[Nishad Ismail]

Enhanced UCCX 11.5 & CUIC 11.5
LAN Deploment
CUCM Version 11.5

In Finesse supervisor desktop ,When agent is taking state , Finesse Supervisor what to see the caller Number which agent is talking to (it currently only shows the CSQ name) .In CAD supervisor we were able to see the calling Number when agent is talking state

Any suggestions

[Nishad Ismail]

Hi All, 

This feature was available in CAD Supervisor desktop

Cisco Supervisor Desktop for Cisco Unified Contact Center Express Standard  features:

◦ Agent observing: Supervisors can view an agent’s ACD state and phone status with caller data.

 In Finesse Supervisor only shows state

Expert suggestions will be really helpful !!!