04-24-2007 11:09 AM - edited 03-14-2019 12:47 AM
Hi,
Before the agent take the call, he sees as caller ID a CTI port number.
When the agent takes the call, the phone shows the original external number.
My problem is: the agent wants to see the originator caller ID instead a the CTI port number before he takes the call.
Does anyone can help me?
Tks
04-25-2007 04:43 AM
Hi,
I have the same issue, My situation is CCM 4.2(3) and ipcc 4.0(5a)..
I Tried to found a solution arround CSS and Partitions but if you anyone have a best idea....
Thanks
04-27-2007 10:24 AM
The originator caller-ID is displayed in the enterprise data popup, the phone nly displays the CTI port DNs.
I recommend agents to only look at the enterprise screen for info.
HTH,
Leo
04-27-2007 11:04 AM
Leo,
I'm using IP Phone Agent.
Is enterprise data popup part of Cisco Agent Desktop?
tks
05-03-2007 06:42 AM
Yep,
Agent Desktop consist of several windows: the Agent Desktop, the Chat window and the Enterprise Data Window
HTH,
Leo
05-08-2007 06:30 AM
No, you can't have any popup when using IP Phone Agent.
Thanks,
CI
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