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CallerID in IPCC Express agent

rdamaso
Beginner
Beginner

Hi,

Before the agent take the call, he sees as caller ID a CTI port number.

When the agent takes the call, the phone shows the original external number.

My problem is: the agent wants to see the originator caller ID instead a the CTI port number before he takes the call.

Does anyone can help me?

Tks

5 REPLIES 5

solivo
Beginner
Beginner

Hi,

I have the same issue, My situation is CCM 4.2(3) and ipcc 4.0(5a)..

I Tried to found a solution arround CSS and Partitions but if you anyone have a best idea....

Thanks

l.mourits
Contributor
Contributor

The originator caller-ID is displayed in the enterprise data popup, the phone nly displays the CTI port DNs.

I recommend agents to only look at the enterprise screen for info.

HTH,

Leo

Leo,

I'm using IP Phone Agent.

Is enterprise data popup part of Cisco Agent Desktop?

tks

Yep,

Agent Desktop consist of several windows: the Agent Desktop, the Chat window and the Enterprise Data Window

HTH,

Leo

No, you can't have any popup when using IP Phone Agent.

Thanks,

CI

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