Calling alternative Phone in Agent Desktop

[Mariano Recuero]

Hi,

id like to know if it's possible in Agent Desktop (v. 10.6.1.2011) to call to an alternative phone from a customer in outbound preview dialer.

F.I. i got a customer contact with 2 or 3 phones loaded in a campaign.

This contact is presented to agent in Desktop Agente, so agent accepts and stars the call.

if client doesnt answer, agent should be avaible to call to alternative phone, is it possible?

and if yes, how?

Thanks in advance.

[Chavdar_Baramov]

The contact is rescheduled by the campaign settings after X minutes - this is how it works. The thing you are asking for is something that can be done with some CRM or other type of software, but the stock version does not allow that as far as i know.