Our customer using ECE 12.0 would like to compose outbound email automatically, in specific telephony call scenarios. The use case is that the agent sends out some material to the customer via email, during the call. As the call data already contains email address for the customer in question, the customer would like to automate the process of composing the outbound email and this way shorten the AHT.
ECE interaction API developer guide describes the API login mechanism, but could not figure out if there’s a handy way of submitting API calls from within Finesse application, which iframes ECE as a Finesse Gadget. So, in ECE session, there’s X-egain-session cookie and X-egain-csrf header in place, but is there a supported way of accessing those 2 from within a Finesse gadget? In our case, Finesse and ECE are in different domain. We cannot login the user explicitly to ECE API as the gadget does not have user password available.
