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Beginner

Calling to Contact Center take longer time to connect

Hi folks,

PSTN > PBX > VG > CUCM > UCCX

When caller dialed Contact Center number, it takes around 30 seconds before connected to UCCX IVR recorded script (Welcome to bla bla yada yada).
Where to look and troubleshoot to lower down or cut down the period ringing times? Users kept complain they have to wait for longer time if in urgent situation

Thanks

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3 REPLIES 3
Advocate

Calling to Contact Center take longer time to connect

Hi,

that's a bit strange. Would it be possible to set up real time debugging to see where the call gets stuck?

Thirty seconds is waaaay too long, indeed.

G.

Beginner

Calling to Contact Center take longer time to connect

Hi Gergely,

What application to run real time debuggin? RTMT?

Advocate

Calling to Contact Center take longer time to connect

Hi,

no, I actually meant to initiate an inbound call and watch as it passes the devices on its way. Like debug isdn q931 on the VGW, watching the recent sdi logs on CUCM and also on UCCX.

G.

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