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Calls counter in Supervisor Desktop doesn't update with real time calls

mtotelenivel1
Level 1
Level 1

‎05-30-2012 04:47 AM - edited ‎03-14-2019 09:57 AM

Hello,

We have an issue with Supervisor Desktop in CRS 5.0(2)SR03_Build317: call counter doesn't show real time call number. Yesterday showed everytime 7 calls (and we had more), and today shows 22 calls but for example in this moment we have only 10 calls.

How do we resolve the issue? Could be a good workaround if we restart CRS Engine  ?

Regards,

Victor

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