calls dropping in a CSQ

[G3261]

Hello,

just wondering if I can get some guidance/help in a issue which we have been seeing more and more....

We have a small call centre running UCCX 9.0.2 CM 9.X. Here is call flow....

Main number--->main reception-->reception staff can forward calls to 3 different queues A,B and C

after calls come in to main reception users and when they forward calls to A, B, C this is when calls drop and  sometime they hear a click!!! Not all the calls are dropping but 5 to 6 in a day.Agents are also saying calls are dropping in their headsets without any alerts.

Where should I start looking?

[Amer rajai Sha'er]

MIVR Logs:

https://community.cisco.com/t5/collaboration-voice-and-video/tech-tip-collecting-mivr-logs-in-uccx-ip-ivr-8-x-amp-later/ta-p/3111700

Amer

[G3261]

Thanks for your reply...
when I download these logs, I am only seeing some xml files? Nothing with gz etc?

Once I found them, What exactly I should be looking for?

[G3261]

after going through bunch of log files (found them) I am seeing---

 UNCAUGHT_EXCEPTION.  Exception caught: com.cisco.channel.ChannelExecutionException: Contact id: Uncaught Exception caught my eyes!!! Is this means something is not right with script?

[G3261]

I have MIVR logs but I need help to find out what exactly you are looking for in these logs?