Calls getting disconnected with Terminated with Q.850;cause=16 in cvp

[Deep46]

Hi all,

From the Cause code defnitions, I found that

cause code = 16

Normal call clearing

User has terminated the call normally .

But the calls are disconnected as soon as the ICM reserves the agent in CAD . Could you please advice.

[Amer rajai Sha'er]

Hello,

Are you using CVP or IPIVR ?

Also are you using CUCM ?

Do you have a trunk from the CVP to the CUCM ?

Amer

[Kris Lambrechts]

Your question is really too generic to give a meaningful answer, the following things happen at that point :

* Agent is elected;

* Label for the CVP Routing Client is generated either from the agent's Device Target or your Agent Targetting Rule;

* The label is matched against the Patterns in CVP, routed to your SIP proxy, resolved through your Gatekeeper

* Call should then be sent to CUCM and accepted there.

You'll want to be a bit more precise :

* Is this a SIP or H.323 setup, do you use a SIP Proxy ?

* Is this a reproducible problem and does it happen to all IP phone extensions / agents ?

* Are you using Device Targets or ATRs ?

* Is this a new setup ?

* Are you able to attach the CVP log file covering the time of this issue ?

Cheers,

Kris