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Beginner

Calls not routing at start of day

We are having an issue with UCCX that when agents are logged into the queues at 7:50ish AM, and then the queues open at 8:00 AM, that the calls are staying in the queues. If an agent logs out of the queue and then back in at 8:00 AM, he/she starts receiving calls.

 

Anyone seen anything like this?

 

UCCX 11.6.1.10000-51

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