08-23-2012 06:36 AM - edited 03-15-2019 05:49 AM
We had a call queuing and people were ready for that skill. We could not get the call and it abandoned. Not sure why this happened.
08-23-2012 06:47 AM
Hi, can you please reveal more details? UCCE? UCCX?
08-23-2012 06:53 AM
UCCX 8.5.1
08-23-2012 07:04 AM
Hi Kamil,
Please run a test call by enabling the debug script enabler, and see at what place the call is getting dropped.
Also post the MIVR logs from UCCX box to check the exact reasons for failure.
Thanks,
Anand
Pls rate helpful posts !!
08-23-2012 07:26 AM
Not to sound like a noob... but this is new to me... where do I get the MIVR logs? RTMT?
08-23-2012 07:38 AM
Hi Kamil,
Yes, use RTMT tool to collect the logs.
Thanks,
Anand
08-23-2012 07:44 AM
Can you make sure that on the CTI ports of the UCCX the correct partition and DN CSS is set.
For instance, the DN CSS must include the partition(s) of the agent(s).
G.
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