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Calls Routed, Offered and answered showing different figures on the Call_type_Interval table

Stewart_O
Level 1
Level 1

Hi all

I am totally confused by so data that I am seeing for several call types on the Call_Type_Interval table. Our interval is set to 30 minutes

The issue confusing me is as follows (example):

I can see 679 calls offered (Call_Type_Interval.CallsOffered) but for the same interval I have 731 calls routed (Call_Type_Interval.CallsRouted) and 731 calls answered (Call_Type_Interval.CallsAnswered) .

Can anyone explain what is causing this. Why is calls offered less than calls routed and answered.

Any guidance that could be given would be extremely appreciated.

Kind regards

Stewart