Hi all
I am totally confused by so data that I am seeing for several call types on the Call_Type_Interval table. Our interval is set to 30 minutes
The issue confusing me is as follows (example):
I can see 679 calls offered (Call_Type_Interval.CallsOffered) but for the same interval I have 731 calls routed (Call_Type_Interval.CallsRouted) and 731 calls answered (Call_Type_Interval.CallsAnswered) .
Can anyone explain what is causing this. Why is calls offered less than calls routed and answered.
Any guidance that could be given would be extremely appreciated.
Kind regards
Stewart