I am trying to convert outbound campaign feature added to CTIOS VB.NET 9.0.* to Finesse gadget 10.5 A number of customization were added to CTIOS application. One of them is Cancel Call and below is the code
I am looking for corresponding API call in Finesse 10.5.
Is this an Outbound Option Preview campaign? If so, Finesse has the API to reject or close the outbound call: Cisco DevNet: Finesse - Docs. If it is a Direct Preview Outbound call, Finesse has an API to reject and close as well: Cisco DevNet: Finesse - Docs. I am not sure if this is equivalent to the cancel from CTIOS.
I have implemented Accept/Reject/Close in custom gadget. Here is what I am trying to do:
When a call is going to be delivered to an agent UCCE “reserves” the agent by putting them in a reserved status. The cancel Reservation, should drop the reservation, and make the agent Ready.
There isn't a sample outbound gadget provided by Cisco. Here is the list of gadgets available: https://developer.cisco.com/site/finesse/docs/#sample-gadgets