Campaign Summary

[venchalam]

Hi,

We are planning to write an application which will get the number of pending contacts for each campaign in ICM. to get this information which table i can use. I need to do hourly polling on the information. Once i get the number of pending contact based on certain formula. i need to inform a CRM application to put the files for the campaign in the dialer folder. Also i would like to know how frequently (like interval of 15- 30 mts)i can poll the database to get contact pending information.

Thanking you in Advance,

[jbayuka]

Outbound Option User Guide for Cisco ICM/IPCC:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/outbound_option/outboundoption7_0/user/guide/icme70ou.pdf

Reporting Guide for Cisco Unified ICM:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/enterprise_reporting/reporting7_1/user/guide/icme71rg.pdf