Solved: Can a UCCX call script check if a Hunt Pilot is busy

Leo Ruelas · ‎12-29-2017

Can a UCCX call script check if a Hunt Pilot is busy? We're looking to get around buying licenses for agents in UCCX because we're out of funds until next fiscal year. Can i have a call a UCCX script check to see if a Hunt Pilot or Specific caller is busy without having agents logged in?

I ask because in CUCM 8 you don't have native call queuing, only in CUCM 9.x+.

CUCM Version: 8.6.2.22900-9

UCCX Version: 9.0.2.11003-44

Chris Deren · ‎12-30-2017

You can use "call consult transfer" step in your script which will allow you to add additional logic based busy, invalid, timeout or unsuccessful redirection. So, if phones do not answer the call it should follow one of these branches with will allow you to add additional logic, i.e. try another number, etc.

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Chris Deren · ‎12-30-2017

You can use "call consult transfer" step in your script which will allow you to add additional logic based busy, invalid, timeout or unsuccessful redirection. So, if phones do not answer the call it should follow one of these branches with will allow you to add additional logic, i.e. try another number, etc.