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Can Finesse Team Performance not display agents that are in logout state?

Thai Dang
Level 1
Level 1

Hi,

Is there a way to prevent Cisco Finesse Team Performance from displaying agents that are not logged in?

It would be great if we have a capability to set a filter on agent state.   I know I can do it now with add live data from CUIC.

But I Iike the TeamPerformance.jsp display better.  I am currently running Cisco Finesse 10.5(1)

Thanks,

Thai

2 Replies 2

tomislavd
Level 1
Level 1

I also got request for that feature from my customer, please let me know if you find solution.

I'm on Finesse, UCCX 10.6

Tomo

Unfortunately, you cannot filter by status. You may sort by status.

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