Can I to use a remote agent in CCX??

[Jean Lofrano]

Hi,

I have a site A (Brazil) with CUCM and CCX working...

But, I need to create another queue with a new agent that will stay at Chile (Site B)...

Can I to register the new agent at Brazil CUCM? Can I to create a new queue at Brazil CCX for him?

What is the WAN features for the environment in discussion?

Thanks.

[nowcommsupport]

This should be possible and I believe the information you need is in the Solution Reference Network Design document, located here:

http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1846/products_implementation_design_guides_list.html.

[Jean Lofrano]

Ok thanks..

The solution is possible through "remote agent over broadband".

bye.