I have a client with UCCX 8.0 and is interested to know if Microsoft SSRS or IBM SPSS can be used as an alternative of Crystal Report to customize UCCX reports.
As I have limited knowledge on those products, wondering if someone else can provide some information on this.
FYI, I posted this on Developers Forum too, still waiting for responses.
if you want to keep the Historical Reporting Client provided by Cisco, then I am afraid Crystal is your only option.
If you don't mind setting up a separate platform, then you can use anything capable of talking to an IBM Informix server.
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