Can Microsoft SSRS or IBM SPSS be used to customize UCCX Historical Reports?

[Kapil Atrish]

Hello,

I have a client with UCCX 8.0 and is interested to know if Microsoft SSRS or IBM SPSS can be used as an alternative of Crystal Report to customize UCCX reports.

As I have limited knowledge on those products, wondering if someone else can provide some information on this.

FYI, I posted this on Developers Forum too, still waiting for responses.

Thanks,

Kapil

[Gergely Szabo]

Hi,

if you want to keep the Historical Reporting Client provided by Cisco, then I am afraid Crystal is your only option.

If you don't mind setting up a separate platform, then you can use anything capable of talking to an IBM Informix server.

G.