Can not install CiscoUnifiedCCXEditorInstall.exe

[kbeaton]

I have a Windows 7 computer.

It's on a domain. I've move it to an OU that doesn't apply any rules

I've disabled Anti Virus

I've tried all sorts of combinations properties from the compatibility tab (right click on file, choose properties, compatibility tab)

The file size is 97.2 MB

It runs to 100% and then disappears\closes.

I've ran it in Windows 7, XP sp3, and Win98 (for grins) compatibility modes.

I've tried various combinations of setting too

No luck

Event viewer reported this

+++++++++++++++++++++++

P5: Flexera Software
P6: 200
P7: -1
P8:
P9:
P10:

Attached files:
C:\Users\beatok\AppData\Local\Temp\{a05e3354-3cc6-4590-b38f-c32e8d7cf488}\appcompat.txt
C:\Users\beatok\AppData\Local\Temp\Tab2255.tmp

These files may be available here:

Analysis symbol:
Rechecking for solution: 0
Report Id: 3f3735e8-cfe2-11e7-9aff-480fcf452c0f
Report Status: 0

+++++++++++++++++++++++

Any suggestions on what else to try?

Thanks

Kelvin

[Jonathan Unger]

Can you please confirm what filepath the editor has been installed to?

For x64 bit systems this should be "C:\Program Files (x86)\wfavvid...".

[kbeaton]

Hi Jonathan,

wfavvid isn't in either of the program files directories.

Neither of these files exist either and there are no other files in either of the folders below.

C:\Users\beatok\AppData\Local\Temp\{0f1e1487-0fa3-425e-909a-a22d2e8ec0ef}\appcompat.txt
C:\Users\beatok\AppData\Local\Temp\TabD450.tmp

My suspicion is it's not getting to the point of writing files to the temp folders, nor getting to the point of actually installing the application...

++++++++++++++++++++++++

Fault bucket , type 0
Event Name: PCA2
Response: Not available
Cab Id: 0

Problem signature:
P1: CiscoUnifiedCCXEditorInstall.exe
P2: 11.5.0.0
P3: InstallAnywhere Self-Extractor
P4: InstallAnywhere
P5: Flexera Software
P6: 200
P7: -1
P8:
P9:
P10:

Attached files:
C:\Users\beatok\AppData\Local\Temp\{0f1e1487-0fa3-425e-909a-a22d2e8ec0ef}\appcompat.txt
C:\Users\beatok\AppData\Local\Temp\TabD450.tmp

These files may be available here:

Analysis symbol:
Rechecking for solution: 0
Report Id: 6b3020c5-d455-11e7-9aff-480fcf452c0f
Report Status: 0

++++++++++++++++++++++++

[bill.king1 · Accepted solution]

Hi, basic question but did you try and run the installer with Run as Administrator?

[kbeaton]

Hi Bill, I did.

What finally worked was logged in as the local administrator.

Guess that I should have tried that earlier in the process, but I "assumed" my domain admin account was a member of the local admin account.... that's what I get for assuming ;-)

Thanks

Kelvin