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Can not login to Cisco Supervisor Desktop

adithyaudupa
Level 1
Level 1

Hi All,

The Supervisors are not able to login to the Cisco Supervisor desktop. The error is "The password enterd is incorrect. Please enter the correct password"  eventhogu I am entering the correct password. Even I tried with the username as password(First time login). Still the error remains the same.

Regards,

Adithya

3 Replies 3

adithyaudupa
Level 1
Level 1

Hi Al,

Below are the logs getting generated when the supervisor tries to login.

2011-05-17 11:47:39:546 INFO STD0006 Loaded shared library <>.

2011-05-17 11:47:39:578 INFO SPUD0000 Last update was at 11:18:10 Tuesday, May 17 2011.

2011-05-17 11:47:39:578 INFO SPUD0000 Update already in progress.

2011-05-17 11:47:40:578 INFO LRMS0004 LRMClient is connected to the service at <155.161.150.24>.

2011-05-17 11:47:40:578 INFO DESK1011 Starting up.

2011-05-17 11:47:40:578 INFO VOIP4020 Created the LDAP recovery thread.

2011-05-17 11:47:40:578 INFO VOIP4020 Created the LDAP recovery thread.

2011-05-17 11:47:43:437 INFO DESK1026 License verified for supervisor type <1>.

2011-05-17 11:47:51:671 INFO DESK1014 Shutting down.

2011-05-17 11:47:51:703 INFO STD0005 Client disconnected from service at <155.161.150.24>.

2011-05-17 11:47:51:703 INFO DESK1006 LDAP auto-recovery message received.

2011-05-17 11:47:51:703 INFO DESK1010 VOIP auto-recovery message received.

2011-05-17 11:47:51:703 INFO STD0007 Unloaded shared library <>.

Regards,
Adithya

which version of UCCX? if it's version 5, the supervisor password is the same as the user id. Also make sure the supervisor is also an agent (resource).

Hi,

Thanks for the reply.

The supervisor are able to login now. It took blank password for logging in. We are using UCCE 8.5 set up. Do you know why we have to use blank password for supervisors?

Regards,

Adithya

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