Can Quality Management (desktop recording) record IP Communicator calls?

[amoskraus]

We are currently running Quality Management 10.5 (Cisco) using desktop recording to record calls. We are beginning to start using IP Communicator and I was wondering if we can still use desktop recording or if we need to go to network recording?  

Thank you!

Amos

[Sasikumar Divvela]

I am very sure , but from this document i can say that ip communicator supports desktop recording.

http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/workforce_optimization/qm_10_5/reference/guide/qm-integration-guide-cisco-105.pdf

But there are some conditions which it needs to satisfy for desktop recording,

please see the section "Cisco IP Communicator Considerations" in the doc.

Hope it helps. 

[hasanul.kabir]

hi,

I am from Bangladesh. recently I am working in a cisco UCCX and cantact center project. but I need to install QM server for desktop recording. would you please share step by step installation procedure. it will help mme a lot.

BR

Md. Hasanul kabir

[Sasikumar Divvela]

Hi Kabir,

I would suggest you to go through the installation guide. 

http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/workforce_optimization/qm_10_5/installation/guide/qm-installation-guide-cisco-ccx-105.pdf

Regards, 

Sasikumar.