Thanks Tanner, but I always set Timeout in the Select Resource step within scripting. This setting will place agent into Not Ready once timeout has been reached.
I have removed all forwarding on agent’s extension within the CUCM. Seems that even setting Timeout to 5 min. (300 sec.), calls still seem to be reaching a threshold and placing agents into Not Ready. I want call to continue ringing on agent’s phone until call is picked up or reaches 5 min.