Hi all,
I'm using a UCCX CTI Protocol to build an application with a 3rd party call control capabilities. The app connects to the UCCX 11.6 in the agent mode and sends a bitwise combination of the all unsolicited call event Message Masks in the open session message.
According to the Dev Guide in this case application must receive a CALL_CLEARED_EVENT and END_CALL_EVENT when a call is terminated in a normal flow for queued call. But I found that I receive only CALL_CONNECTION_CLEARED_EVENT when a call is dropped by either side and nothing more.
In UCCX MIVR logs I see call cleared and end call events are there bit not sent to my app.
What do I need to do to recieve this events about call cleared and call ended?
