Hi, when I try to log in with a specific agent, e.g.,:
http://UCCX-IP-or-FQDN:8082/fippa/SEPAAAABBBBCCCC/login?password=cisco&extension=62000&id=arunabh
I get a HTTP 500 with this laconic error message:
IllegalStateException Not connected to server.
Troubleshooting:
- The problem affects only a specific agent, all other agents can login without any problem
- All was working fine until yesterday, so I guess there is not a misconfiguration on the CUCM-side
- I can log-in with Finesse Web with the credentials of the affected agent
- http://UCCX-IP-or-FQDN:8082/fippa/SEPAAAABBBBCCCC returns a proper FIPPA XML layout for the affected agent's phone
How can I fix?
