We have about 300 agents, who are using Cisco Agent Desktop and only 2 of them has the following issue. After successful login, CAD window minimizes and it cannot be restored. After ending CAD process and trying several times, CAD starts to run normaly. I have searched all over the internet, but couldn't find any solution for this problem. Maybe someone could help me in solving this?
Hello, I am not completely sure it will help in case of CAD, but I had several similar issues with CTIOS Agent/Supervisor Desktop about a year ago. The sympthoms where the same: the main application window is visible on the taskbar minimized, taskmanager shows that the process is active but still, application window is not visible. I resolved the issues in two ways:
1. Recreate user profile by
logging user off,
logging in with administrating account,
delete* the profile** of that user who is experiencing problems.
and logging in again into user account.
2. This way is much more simple and faster - Just delete/rename registry hive in HKCU\Software that corresponds to CAD software (in my case it was[HKEY_CURRENT_USER\Software\Cisco Systems\CTI Desktop\CtiOs\Softphone])***, logout, login again, and you should get a brand new application grid, and everything should work just fine after that.
* - don't forget to back user documents and various stuff in his profile )
** - in Windows 2K, XP, 2K3 Server go to Controll Pannel=>System Props=>Advanced Tab=>User profile props - delete the profile.
*** - In my situation, I also needed to propagate Full Access for registry hive [HKEY_CURRENT_USER\Software\Cisco Systems\CTI Desktop]
We have this issue once in a while. The thing I found fixed it was to right click the task bar and choose cascade windows. This does cascade all open windows, but the CAD application does show up. PITA, but for a few times a year fix it works fine.