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SMerezhko
Beginner

Can't send HTTP request to Finesse - Access to the specified resource has been forbidden

Hi,

I'm trying to send a simple HTTP request to Finesse using Poster for Firefox, as described in Chapter 2 in this guide:

https://developer.cisco.com/fileMedia/download/90f66367-13f0-41a9-aadd-84df32057afe

Here is my request:

URL: http://myfinesseserver/finesse/api/User/testagent
User auth: testagent / password
Content type: application/XML
Content: <User><state>LOGIN</state><extension>1234</extension></User>

When I press PUT I'm always receiving the following error:
"HTTP Status 403 - Access to the specified resource has been forbidden"

GET request doesn't work either, getting "404 - The requested resource is not available."

I can login to Finesse desktop with this agent's account details, so I'm sure the password is correct.

Actually, it doesn't matter what username or password or request content I send, the result is always the same..

1 ACCEPTED SOLUTION

Accepted Solutions
Deepak Rawat
Cisco Employee

Check the Sign In to Finesse section of the developer guide. The one (Chapter 2) you are looking at is just for an illustration purpose.


Actual URL will be like below:


https://<FQDN of your UCCX Server>:8445/finesse/api/User/<userid of agent>

In the area under Content Options, enter the following:

<User>
<state>LOGIN</state>
<extension>agents extension</extension>
</User>

Regards

Deepak

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2 REPLIES 2
Deepak Rawat
Cisco Employee

Check the Sign In to Finesse section of the developer guide. The one (Chapter 2) you are looking at is just for an illustration purpose.


Actual URL will be like below:


https://<FQDN of your UCCX Server>:8445/finesse/api/User/<userid of agent>

In the area under Content Options, enter the following:

<User>
<state>LOGIN</state>
<extension>agents extension</extension>
</User>

Regards

Deepak

- Rate Helpful Posts -

View solution in original post

It works with "https", thank you so much!

Can't believe I missed that..

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